Frequently Asked Questions

  • Depending on their individual needs, your dog could be solo or in a group with their sibling dog or another dog. We watch an average of 5 dogs per night. The maximum number of dogs per night depends on the dogs themselves. An exact number of dogs on specific dates cannot be provided due to last minute bookings and cancellations.

    Any dogs from different families who do interact are supervised at all times when together. Our team consists of 4 people so our ratios are fantastic for small groups and solo care. We rarely host groups larger than 3 dogs (typically one boarding dog and our two dogs or two sibling dogs and one of our dogs), and if we do there are often multiple team members present to supervise. This only occurs with returning clients we know well when we think all dogs involved will truly benefit from and enjoy a larger group.

  • JPPC is insured by PCI (Pet Care Insurance) and all team members are bonded and insured as well. We are a registered LLC and are incorporated with the Washington Secretary of State as well as licensed to do business in Washington. All four members of our team are certified in Pet CPR and First Aid with recent and ongoing training.

  • At this time, we are not able to offer in-person tours to clients. Because JPPC is a home facility, we must maintain the privacy of our team members who live on site. Additionally, our insurance policy only permits access to authorized personnel. While owners cannot come inside, this also means your dog will never encounter unfamiliar visitors during their stay, and only our insured and approved team members—Rebecca, Valerie, Rachel, and Doug—will be around your dog during their stay.

    To offer transparency and peace of mind, we do occasionally provide tours to other dog-industry professionals during times when we do not have dogs on-site. This allows us to maintain industry accountability and demonstrate that our home-based setup is clean, organized, and purposefully designed—while still protecting the privacy and safety required for client dogs.

    For a closer look at our environment, we also encourage you to explore the many photos and videos on our Facebook page, as well as images shared by clients in their reviews on Google and Yelp. These provide a clear and honest view of the care and space we provide.

  • We require a practice daycare or single overnight stay at a discounted rate prior to booking a boarding or daycare stay in most cases. A paid booking allows your dog to be covered by insurance and come on site. Both of these services include us meeting each other and having a chance to chat briefly. We take this time to allow your pup to become comfortable with our home, spend time in common areas and outside, have a little quiet time to ensure they can settle, and know they will do well during their stay. Rebecca will also send updates throughout their visit as well as express any potential behavioral concerns.

    Please note practice daycare and practice overnight availability depends on our current booking capacity. We can only offer these discounted services booked less than 14 days in advance and when at less than 75% capacity in order to avoid taking time away from the dogs in our care when things are fully booked.

  • We do not require dogs to be friendly with dogs, cats, or kids! As long as we (our all adult team) can safely handle them to care for their needs, we allow them to board. We are a cat and child free environment so neither of those are an issue. We avoid crossing paths between dogs in our care and non JPPC staff such as a landscaper, repair person, etc so your dog does not ever need to meet or be friendly with new strangers. As far as friendliness with other dogs, our default is separate care until we know them well then we consider introductions if they are friendly. If you would not like your dogs introduced to others just let us know in the intake form or via message that you would not like them introduced to any dogs and we will oblige.

  • Socialization is offered when appropriate but is not guaranteed. If you indicate that your dog is friendly, we will consider then for socializing opportunities. Once we know them well, after a few boarding stays, and they display calm and neutral behavior towards people and dogs alike we can begin introductions. We may introduce them to our dog Drew through a structured parallel walk or to a friendly boarding dog via parallel play with a barrier in between. If that goes well over multiple stays, your dog may eventually meet other pre-assessed friendly boarding dogs and work towards off leash play time with no barriers.

    Introductions depend on your dog’s behavior, the dogs we have scheduled, the staff we have available, and many other factors. Some dogs—while friendly—may not be a good fit for our introduction process, and in those cases, we provide separate care. Dogs with leash reactivity, barrier reactivity, or significant overexcitement may have limited or no socialization opportunities, though we will make reasonable attempts when safe and mutually beneficial. We prioritize safety above all else and take a very careful approach to dog interactions to guarantee their safety at all times while in our care.